About Us

meet the team at

Shackelford Heating & Cooling

30 Years of Experience

Shackelford Heating & Cooling is a family-owned business based in the Madison area. We pride ourselves on delivering the highest quality at reasonable prices. Our technicians average over 20 years experience and are professional, courteous and on time. We specialize in Replacements, Service and New Construction for residential customers.

You deserve the best, which is why we carry a top-quality line of Carrier products and equipment. From products as simple as ventilators and humidifiers to air conditioning systems and geothermal heating solutions for your home or commercial building, we’re committed to providing you with the best.

Exterior of Shackelford Heating & Cooling's shop with service van parked in front
Select a Team Member to Read More About Them
Mike Hoffer
Owner
Jim
New construction manager
John
Service Manager
Hunter Stapleton
Service / Install
Justin Wilkerson
Installer
Holly Hoffer
Office Manager
Paige
Customer Service / Scheduler
Shackelford service van driving down the street with Factory Authorized Dealer badge at the bottom
A business you can trust

Factory Authorized & 100% Satisfaction Guaranteed

We are a licensed, authorized Carrier dealer

When you do business with Shackelford Heating & Cooling, you are backed with the complete Carrier Warranty & our 100% satisfaction guarantee!

Typically, Carrier products come with a 10-year parts limited warranty. Depending on your model, certain components within the product may have different standard warranties.

Support Local Business

Installing and servicing Madison residents, and all surrounding areas.

Quality Work Guaranteed

We stand by our work! Guaranteed satisfaction on all of our HVAC services.

Affordable Financing

We offer multiple programs to fit your budget allowing you to pay over time.

Our Goal is to provide 100%

Customer Satisfaction

Only The Best Technicians

Shackleford Heating & Cooling prides itself on its team of highly skilled and professional HVAC technicians who are the backbone of the company’s exceptional service. These technicians are meticulously trained and certified to handle a wide range of heating, ventilation, and air conditioning (HVAC) systems with precision and expertise. With years of experience under their belts, they possess advanced understanding of the intricate workings of HVAC units, allowing them to diagnose and resolve issues efficiently. Whether it’s a routine maintenance check, a complex repair, or a full system installation, Shackleford’s technicians approach each task with professionalism and dedication, ensuring that every customer receives top-notch service tailored to their specific needs.

Shackelford van and service truck parked in driveway of a customer

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Mike and Holly from Shackelford smiling with arms around each other
Owner

Mike Hoffer

Mike and Holly acquired Shackelford in 2003 from the founder Tom Shackelford. Since then the company has grown considerably from a primarily Oregon only business into Madison and all of it’s surrounding communities. Mike and Holly enjoy golfing and stay busy with their childrens sports and activities.

Jim from Shackelford's profile picture
New Construction & Install Manager

Jim

Jim has been with Shackelford since 2004 and handles all our new construction work and you may see him at your replacement. He and his family enjoy sports, boating and their new dog.

John from Shackelford's profile picture
Service Manager

John

John has over 25 yrs experience in the HVAC industry and has been on our team since 2015. John and his son spend time playing hockey and raising pigs.

Hunter from Shackelford's profile pic playing disc golf in the snow
Service / Install

Hunter Stapleton

Hunter started at Shackelford in 2019 and has quickly become a very knowledgeable service tech and installer, and a customer favorite. When not at work Hunter enjoys spending time with his family and dog and is a skilled, competitive disc golfer.

Justin from Shackelford's profile picture
Installer

Justin Wilkerson

Justin brings 15yrs of HVAC experience to the team. When he’s not on the job, he enjoys spending time with family, going to truck, tractor and horse pulls and is an avid movie goer.

Holly and Mike from Shackelford's profile picture
Office Manager

Holly Hoffer

Holly began working at Shackelford full time in 2015. Answering the phone, scheduling, billing, handling marketing, social media and product warranty and registration are all her areas.

Paige from Shackelford's profile picture with her baby in a carrier on her back
Customer Service / Scheduler

Paige

Paige is the helpful voice on the other end of the phone when you call to schedule an appointment. She has a background in home health care and customer service. Paige’s daughters keep her busy throughout the year with softball, cheerleading and wrestling. In her free time she enjoys traveling, hiking and ATVing.

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